Return And Refund Policy
Biteezy Return & Refund Policy
1. Returns Eligibility
✓ 30-Day Window: Request must be made within 30 days of delivery.
✓ Condition: Unused, in original packaging with tags (exceptions below).
✗ Non-Returnable:
-
Opened wellness/beauty products (hygiene reasons)
-
Custom/personalized items
-
Final sale items (clearly marked)
2. How to Initiate a Return
-
Contact Us: Email support@biteezy.com with:
-
Order number
-
Product photos/video
-
Reason for return
-
-
Approval: We’ll respond within 48 hours with:
-
Prepaid return label (US orders) OR
-
International return instructions (customer pays shipping)
-
-
Ship Back: Within 7 days of approval.
3. Refund Processing
• Timeline: 3-5 business days after we receive and inspect the item.
• Method: Original payment provider (may take 5-10 days to reflect).
• Deductions:
-
15% restocking fee for non-defective returns
-
Original shipping costs (wrong item sent)
4. Exchanges
• Preferred! No restocking fee for store credit or exchanges.
• Subject to product availability.
5. Damaged/Defective Items
• Report within 7 days of delivery with photo/video proof.
• We’ll cover return shipping and send a free replacement or full refund.
6. International Returns
• Customer responsible for return shipping and customs fees.
• Refund excludes original shipping costs.
7. Lost Packages
• Provide tracking showing "delivered."
• If confirmed lost, we’ll reship or refund.